The Kenya Revenue Authority (KRA) has introduced a WhatsApp-based system that allows taxpayers to file returns easily using their phones (no need to log into iTax manually.)
Here’s a clear step-by-step guide.
Step-by-Step Process
1. Save KRA WhatsApp Number
Save this number: +254 711 099 999
2. Start the Chat
Open WhatsApp
Send “Hi” or “Menu”
This activates the Shuru Chatbot
3. Select the Service
The chatbot will display a menu
-Choose the type of return you want to file:
-Turnover Tax (TOT)
-VAT
-PAYE
-Rental Income-
-Tax Compliance Certificate (TCC)
4. Log In & Verify
Enter your KRA PIN
You’ll receive an OTP (One-Time Password) on your registered phone
Enter the OTP to verify your identity
5. Review Your Tax Status
The system:
-Checks your filing history
-Shows any pending returns or obligations
6. Fill Your Return
Follow prompts to enter details such as:
-Income or sales
-Tax category
-Period of filing
The chatbot guides you step-by-step (very simple)
7. Submit & Pay (if required)
Confirm details and submit your return
If there’s tax due:
You’ll receive payment instructions (e.g., via mobile money)
8. Confirmation
You’ll get:
-Filing confirmation
-Reference number
-Option to download documents (if applicable)
Bonus: eTIMS Invoice via WhatsApp
You can also:
I) Generate a tax-compliant invoice
II) Enter: Goods/services, Quantity, Price
and receive a downloadable PDF invoice instantly
Why This Matters
i) Faster and easier than iTax login
ii) Works on any smartphone
iii) Ideal for:
Small business owners
-Freelancers
-Market traders
-Available 24/7
KRA Commissioner General Humphrey Wattanga encouraged taxpayers to file early to avoid system congestion and late filing penalties and Use the new system for smoother compliance
